Questions are always welcome.

We challenge you to stump us.

FAQ’s are here.

HAVE A QUESTION YOU DON'T SEE? ASK US!

All of our FAQ list questions were built using our customer’s questions asked in the past.  If there is not an answer to what you may be seeking below, please do not hesitate to reach out!  You will most likely see your question added in time, so that someone else may learn.

EMAIL YOUR QUESTION

GENERAL QUESTIONS

HOW MUCH DOES BRAND MY EMAIL COST?
Brand My Email can range in cost.  The starting cost is $6/month for our basic Bronze package and pricing goes up from there.  Everything will depend on the package you choose as well as any additional options you add to your plan.  Corporate pricing and non-profit pricing is available. Please ask us more about it!
WHAT IS BRAND MY MESSAGE LLC?
Brand My Message LLC offers interactive branding products such as Brand My Email. We work hard to put your website, into your email.
WHAT IS BRAND MY EMAIL?
Brand My Email™ is a product line of Brand My Message™, providing customized branded email signatures for individuals and businesses worldwide, turning your everyday email correspondence into a mini marketing website!  The professional branding images stand out to your customers, increasing brand visibility and traffic to your website.
WHAT ARE THE BENEFITS OF USING BRAND MY EMAIL?
Unlimited email branding increases visibility, creating fully engaged customers.  Clients are one-click away, from maps, web links, and social media.  Your branded email is a way to create brand ambassadors of all users, increasing your brand awareness and ensuring corporate branding standards.
WHY DO WE NEED TO BRAND EMAILS?
Email is the most common form of electronic communication worldwide for businesses.  This makes email the perfect place to convey your brand image and leave a lasting impression.
WHAT IS THE DESIGN TURN AROUND TIME FOR MY BRANDED EMAIL?
Design times vary depending on what product you order and how fast you get your information to us.  Once we have all your information it can take anywhere from 1-2 weeks if we get approval quickly.  If there are edits the process can take a little longer.
WHAT ARE THE BENEFITS OF PUTTING ``WEB LINKS`` INTO MY EMAIL?
You can increase your website traffic by directing your email recipient to click on the links built into your branded eStationery™. You can virtually direct the recipient to any information you choose, such as your website, info on your products, social media, recruiting or account logins.
HOW DO EMAIL SIGNATURES WORK?
Your eSignature will be installed on the email platform you use by you.  We will provide step-by-step instruction so that you may install with ease.  We also have personnel standing by to help you should you need a bit of hand holding.  Our team is well equipped to walk you through the process.
WHAT TYPE OF SUPPORT IS OFFERED AND FOR HOW LONG?
Brand My Email is here to help you whenever you have a question or problem, offering ongoing support.  A one year product warranty applies to your eSignature™ to fix any defects, such as typos or spaces that were not found when the product was delivered. We will be here for your should you need assistance with installing or re-installing a product.
WHY DOES ``POWERED BY BRAND MY EMAIL`` APPEAR ON MY SIGNATURE?
Our “Powered by” statement is the proud label of our products and we require that it’s kept attached to our eSignature.  You wouldn’t buy a Nike™ product only to tear off the label would you? Please leave it alone.
ARE BRAND MY EMAIL DESIGNS UNDER COPYRIGHT?
Every design we create is protected under general copyright laws. This means that nobody else can copy or replicate the design and use it in their emails or products in any way. Should you come across a similar design, please let us know.
CAN WE REPLICATE A DESIGN THAT ANOTHER PROFESSIONAL OR CUSTOMER USED?
Replicating an existing design or theme would violate general copyright laws.  Our Design Team can take certain elements of the design or style to create something completely new for you! Just send us links or examples during the initial phases of the design process so that we can create a similar but, unique design for you.
DO I HAVE TO USE BRANDING ON ALL OF MY EMAILS AFTER IT'S INSTALLED?
No you do not.  You can pick and choose when you want to use it. It can also be set up so it pops up automatically with every email you use, and you can delete it out when you don’t want to use it.  It will pop up on the next new email.
WHAT TYPE OF PAYMENT DO WE ACCEPT?
Credit card payments paid via Master Card, Visa, American Express or Discover Card are accepted at the time a quote is approved for an order. Checks may be accepted under certain circumstances, however may delay order process.
WHAT IS THE BASIC PROCESS FOR ORDERING?

1.  Choose your customized package and request quote.
2.  Receive and review a quote based on chosen package and options.
3.  Send approval of quote to brandingadvisor@brandmymessage.com.
4.  Credit card is submitted and charged.
4.  Receive questionnaire, fill out the information and return to tracyk@brandmymessage.com.
5.  Design Center creates proof for review.
6.  Receive proof, make any changes needed and approve. Edits may be submitted and corrected at this time and re-proofed.
7.  Once proof is approved, final design is created.
8.  Final files are sent to you along with the installation manual.
9.  Your email is branded!

WHAT IS THE TYPICAL FILE SIZE FOR THE OUTLOOK FOR PC/MAC ESIGNATURE?
The average size file for the eLetterhead as a new email is around 90 KB

The average size for an eReplier used as a new email is approximately 55KB

If you send someone an eLetterhead, a client replies to you, and you reply back with your eReplier the size is around 115 KB.  If you have a chain of emails back and forth, the size will continue to grow. Limiting the back and forth will reduce file size.

*File size will also depend on how many different options one has in their eSignature.  For example if you have a second photo option on your eLetterhead, the file size will increase slightly.

TECHNICAL QUESTIONS

I'M HAVING TROUBLE COPYING AND PASTING INTO THE BODY OF MY ELETTERHEAD, HOW DO I DO THIS?
If you are having problems copying and pasting into the body area of your eLetterhead please follow these steps:  1) Highlight and right click with your mouse and select “Copy” or press Ctrl and C. 2) Click in the body area where you would typically start typing your message. 3) Press Ctrl and V on the keyboard.  This should paste your text, link, or art in place.

WHEN SENDING EMAILS TO A MOBILE DEVICE IT DOESN'T LOOK EXACTLY THE SAME AS IT WOULD ON A PERSONAL COMPUTER, WHY?
Our eSignatures are designed to work from Microsoft Outlook to Microsoft Outlook perfectly.  In a perfect world, it would go from one email platform to another with ease, but because the email systems all read differently, they sometimes break up.  We’ve noticed also that if you send an email, and open it on an iPhone for example,the customer will see the eSignature fine when it’s sent to them but then forward it from the iPhone, it somehow converts the forwarded email into an image free email due to it being forwarded from a device.  If you have a thread of emails being forwarded from computer to computer it will most likely look fine.  But if you add a phone to the mix,it will change.
WHAT IS THE SIZE OF ESIGNATURE IN EMAILS?
The average size file for the eLetterhead as a new email is around 90 KB

The average size for an eReplier used as a new email is approximately 55KB

If you send someone an eLetterhead, a client replies to you, and you reply back with your eReplier the size is around 115 KB.  If you have a chain of emails back and forth, the size will continue to grow. Limiting the back and forth will reduce file size.

*File size will also depend on how many different options one has in their eSignature.  For example if you have a second photo option on your eLetterhead, the file size will increase slightly.

AFTER I SEND MY EMAIL, IT'S SHOWING UP AS A BUNCH OF ATTACHMENTS, WHY?
This is not an issue with your computer or anything you have done.  It’s based on the receiving client and the mail platform they might be using. Not all email systems are created equal, believe it or not. While one mail client will allow the images to display as they should, others modify the images to attachment form.  We’ve seen this happen with MacMail and a few other mail services.  The only way to fix this to an “all devices are created equal situation” is to have images hosted on one of our servers, vs a computer hosted eSignature. The recipient will still see the image as they should, but there might be some additional attachments in the email they received.

I TRIED REPLYING AND MY EREPLIER ISN'T SHOWING UP, HOW DO I FIX THIS?
When you reply to someone and it’s not showing up, it’s a matter of the person who replied to you, and what their email is set up as.  This is something you can’t control obviously.  The work-around for this situation:

After clicking on reply to their email, click on the “Format Text” Tab at the top of the window.

Select “HTML” on the menu at the top (it’s on the left side) most likely Rich Text or Plain text was selected and you need to switch to HTML to make your branded email work.

Click back on the “Message” tab.

Click on your “Signature” drop down menu and select your eReplier.  This should now insert your Replier into your email and you can type as normal.

MY ESIGNATURE DOESN'T LOOK RIGHT AND IS ``BREAKING UP`` ANY THOUGHTS?
Check your display settings.  They should be at 100% default.

default-view-settings

I MADE A STATIONERY FOLDER AND MY ELETTERHEAD STILL ISN'T SHOWING UP UNDER ``THEME`` WHAT DO I DO?
If you had to create a new folder and name it for the Stationery folder, please double check the spelling of Stationery ensuring it’s an “E”ry at the end of the word and not an “A”ry.  This is a VERY common thing that a lot of people do, so you are not alone.  Suck it up, and check it out, the odds are you misspelled it.

As a sidenote, Stationary IS a word, it just means you are standing still versus something fancy to write on with Stationery.

IF WE DON'T HOST OUR OWN WEBSITE, CAN WE STILL USE EMAIL BRANDING?
Yes, Email Branding is not dependent on your website, though it can directly connect readers to any place on the internet, from websites to social media to company branded marketing.

DO I NEED TO CHANGE MY CURRENT EMAIL ADDRESS TO USE THE EMAIL ESIGNATURE?
No, the branded email will work with your email provider you use.
WHAT HAPPENS WHEN SOMEONE FORWARDS MY EMAIL TO ANOTHER EMAIL ADDRESS?
All of your custom design and branding will be forwarded to the new recipient as is! No worries the recipients will receive a fragmented email message in a form other than the original recipient viewed. Also, you just successfully sent a virtual billboard to someone beyond your normal email reach, thus advertised for your company.

DO I HAVE TO USE MY BRANDED EMAIL EVERY TIME I SEND AN EMAIL?

You control whether you use your branded or regular email each time.

CAN I STILL ATTACH PICTURES, FILES, AND IMAGES TO MY EMAILS?

Yes, your branded email does not affect the functionality, so attach your files as you do currently.

WHAT ARE SOCIAL MEDIA LINKS?

Social media links are special buttons added to your branded email that once clicked on directly link your customer to your social media sites.

WILL MY EMAIL LETTERHEAD BE VISIBLE WITH EVERY EMAIL I SEND?

Your branded letterhead will be visible most all the time. There are very select times where an email recipient may have their security settings set to a high level for incoming emails, so that the recipient may see red x’s in place of your letterhead. They have the ability to allow images sent if they know the sender is safe. Your recipients will always receive your written text in any scenario so your email will read well.

WHERE DO INSERTED LINKS DIRECT TO?

Your social media sites, websites, account logins or targeted marketing materials.

WHY CAN'T I COPY AND PASTE INTO THE EMAIL CONTENT AREA?
If you can’t copy and paste using your mouse, use Control (CTRL) and “V” buttom on your keyboard to paste to the content area.

IT APPEARS THAT THERE IS A CLICKABLE LINK TO THE USER'S WEBSITE ON THE ESIGNATURE; WHAT IS THE ADVANTAGE OF ADDING THE OPTIONAL CLICKABLE LINK IN THE CONTENT AREA OF THE EMAIL?
Even though it is a feature of the standard package, located half way down between the pictures in the left hand column, some people prefer to have the link in there again, below the signature in the content area, so as the reader finishes with the message, they see the link again.
IF I REQUEST AN EMAIL ESIGNATURE FOR A TEAM MEMBER, WILL MY PHOTO BE SHOWN ON THEIR SIGNATURE? WHAT DOES A TEAM MEMBER'S ESIGNATURE LOOK LIKE?
There are two ways you can go about a team member’s eSignature.  One way is to have the agent’s picture on all of the eSignature.  Or, everyone can use their own photo.  Team member’s eSignature will look like the Agent’s.  The agents name is located in the banner area of the eSignature.  It will include the Company logo, and the name of the Agency and website.  The eSignature is all about the AGENTS branding.  There are numerous areas where your name will be mentioned.